What does it mean?
This is when you have to cancel a transaction or refund the buyer because the item is out of stock.
How to avoid it?
- Always make sure your inventory is up to date and available to you at all times.
- Use a reliable supplier who delivers on time.
- If you know you are going to restock very soon, use the ‘out-of-stock’ option to keep your listing live.
You can enable the out-of-stock option at My eBay > Account > Site Preferences > Sell Your Item form and listings.
Once you do this, the item won’t appear on the buyer’s search results. Since a buyer can’t order what they can’t see, there are no risks of you being unable to fulfill that order.
We recommend a Good ’Til Cancelled listing duration. Your listing will stay active until all of the items are sold or you choose to end it for another reason.