Meaning: It is a grace period for a seller to do damage control. It starts once an INR or SNAD case is opened and ends after 3 business days. Please note that the business days is based on the country site you’re selling in (US, UK, AU or DE) not Malaysia/Singapore. After this period, a buyer can escalate their case to eBay or PayPal to step in and mediate the situation.
Whatever the situation, it’s your responsibility as a seller to make it right. Reach out to your buyers and try and mitigate the situation; be prepared to offer compensation if necessary.
Case Closed Without Resolution
Meaning: Any SNAD or INR case that is escalated to eBay or PayPal when a seller is unable to resolve with a buyer; and eBay or PayPal determines that the seller is responsible.
The number of cases closed without resolution is an important indicator of how well a seller is at meeting buyer expectations, and is a measure of overall seller performance.
VeRO Program [Verified Rights Owner Program]
Meaning: The Verified Rights Owner (VeRO) program allows owners of intellectual property (IP) rights and their authorized representatives to report eBay listings that may infringe on those rights. VeRO embodies our commitment to provide a safe place to buy and sell, which respects property owners' rights.
eBay is a place for you to sell anything, everywhere! But be mindful of getting into trouble with Intellectual Property (IP) Rights. VeRO embodies our commitment to provide a safe place to buy and sell, which respects property owners' rights.