To mitigate fraud and compliance risks and ensure that our global marketplace continues to be a trusted e-commerce platform for our buyers and sellers, we are introducing a mandatory service standard that will apply to the sale of certain specific items listed on our sites.

Please note that the items in the list will be subject to change in line with the prevailing business environment, so do ensure that you check the list periodically to make sure that you are referring to the current version.

This mandatory service standard shall be effective as of 6 pm PST on Monday 27 April 2020, and shall continue in force until further notice.

Activity that doesn't comply with this standard may result in a range of actions, such as eBay ending or removing your listings, enforcing buying or selling restrictions, or suspending all relevant accounts.

MANDATORY SERVICE STANDARD – SCOPE AND CRITERIA

Only actively-managed eBay sellers may create listings for the sale of items falling within the list, as long as their listings (which shall include items that fall within the list even if they have been wrongly categorized in a non-list category) meet the following criteria:

  • For direct shipments (non-domestic item location, for the selling market):

You must:

  1. ship your item using one of the shipping services in Table 1; and
  2. post a recorded A-scan within your specified handling time.
  • For warehouse shipment (item location domestic for the selling market):

You must:

  1. forward-deploy your item via Winit, Goodcang, or 4PX; and
  2. post a recorded A-scan within your specified handling time.

In addition to the above, you should ensure that the sale of your items continues to comply with applicable laws and regulations (in both your country of domicile and the destination country where your item is being exported) and eBay policies (e.g. Price Gouging Policy, Item Location Policy, Prohibited and Restricted Items Policy).

WHAT YOU NEED TO DO

  • Please review your listings and ensure that impacted listings are modified in line with the criteria above.
  • In addition, please be aware of applicable regulations in various jurisdictions restricting or prohibiting the sale of certain COVID-related items. All product should be priced within a reasonable range; illegal arbitrage and pricing gouging are strictly prohibited.

If you are uncertain as to whether your listings can comply with the criteria above, you should proactively remove them. This will prevent action being taken against your account for non-compliance with the mandatory service standard.

As always, thanks for selling on eBay. 

Attachment 1:

COVID-Related Product Categories List 

Table 1: eBay recognized CBT shipping services

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